Terms & Conditions of Use

These Terms and Conditions govern your use of the GOTRADE.WORLD website (the “GOTRADE.WORLD site”), the E-commerce sites (Bulk, Wholesale, Retail, express), the terms of any purchases that you make via GO E-commerce sites and GOTRADE.WORLD site, and your relationship with GO-Trade E-commerce Inc. (“GO”, “GOTRADE.WORLD”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy and Cookies Policy.

01. BASIS OF THE USE OF THE GO-TRADE HYPERMARKET SITE

The GOTRADE.WORLD site is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using the GOTRADE.WORLD site you agree to be bound by these Terms and Conditions and our Privacy Policy…

02. REGISTRATION

To register on the GOTRADE.WORLD site you must be over eighteen years of age…

03. AMENDMENTS

We may update these Terms and Conditions at any time by revising details of this page. We recommend that you visit this page every now and then to see the changes made, as they are binding on you whenever you choose to continue purchasing products in our stores…

04. PASSWORD & SECURITY

When you register to use the GOTRADE.WORLD site you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under…

05. INTELLECTUAL PROPERTY

The content & all Logos of the GOTRADE.WORLD site, its associates, is protected by copyright, trademarks, database, and other intellectual property rights. You may retrieve and display the content of the GOTRADE.WORLD site on a computer screen, store such content in electronic form…

06. LIMITATIONS

You may not use the GOTRADE.WORLD site for any of the purposes set out below (this includes any use by you of the Community sites – see paragraph 7 below for further information about the Community sites)…

07. USE OF COMMUNITY SITES

The GOTRADE.WORLD site includes a number of community sites, which may allow users to interact with each other via message boards, and other user forums (the “Community sites”)…

08. THIRD PARTY WEB SITES

As a convenience to GOTRADE.WORLD customers, the GOTRADE.WORLD site may include links to other websites or material. GOTRADE.WORLD is not responsible for any of these websites or material…

09. ADVERTISING & SPONSORSHIP

Some areas within the GOTRADE.WORLD site may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the GOTRADE.WORLD site complies with relevant…

10. AVAILABILITY OF THE GO-TRADE HYPERMARKET SITE

GOTRADE.WORLD aims to offer a fault-free service. However, if a fault occurs in the service you should report it to the customer services (see paragraph 24 below for contact details) or by email at info@gotrade.world and we will…

11. DESCRIPTIONS & PRICES OF PRODUCTS

We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to…

12. AVAILABILITY

All products advertised are subject to availability or while stocks last (as may be applicable)…

13. ACCEPTANCE OF ORDERS

Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered…

14. DELIVERIES

Delivery will be made to the address specified when you complete the order. At point of delivery, identity verification of the Consignee by sighting either a government issued photo ID – original card, passport, driving license, to support consignee verification, will be required by our courier partners…

15. CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND

If you the customer cancel the order, GOTRADE.WORLD shall cancel the order as per your request. However, the online transaction charges will not be refunded. The cost of delivering and re-picking charges will apply if the product has been shipped. GOTRADE.WORLD will not be able to…

16. FAULTY PRODUCTS

If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement…

17. REFUNDS ON GO-TRADE HYPERMARKET SITE

We provide seven (7) days money back guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables…

18. RETURNS ON GO-TRADE HYPERMARKET SITE

Goods returned within seven (7) days will be exchanged for items of the same value, provided that the goods returned have not been used in any way and are not opened with original POS invoice…

19. PAYMENTS & CARDS

Payment for your products will be taken at the time you place your order. Payments are done via <Payment Provider> operating on a professional third-party cyber source payment gateway…

20. FREE GIFTS & PROMOTIONAL PRODUCTS

Free gifts and promotional products that are given away in conjunction with a purchase may be dispatched to you separately and delivery times may vary…

21. STANDARD E-COUPON TERMS & CONDITIONS

In addition to the rest of these Terms and Conditions, this paragraph 21 (the “E-Coupon Terms and Conditions”) applies specifically in addition to the use of electronic coupons issued by GOTRADE.WORLD (“E-Coupons”). E-Coupons can only be used on the GOTRADE.WORLD site, subject to…

22. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT

We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on the GOTRADE.WORLD site if your account…

23. OUR RESPONSIBILITY TO YOU

The GOTRADE.WORLD site may provide content from other internet sites or resources and while GO-Trade E-commerce tries to ensure that material included on the GOTRADE.WORLD site is correct, reputable and of high quality, it cannot accept responsibility if this…

24. MISCELLANEOUS

You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe…

25. CUSTOMER SERVICES

If you have any queries about online matters, please contact us…