17.1
GOTRADE.WORLD is unable to procure products: a reasonable time of 10 – 15 days from the date of authorization has to be given.
17.2
Products are not working upon delivery.
17.3
Products are lost in deliveries.
17.4
Product cannot be repaired.
17.5
Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.
17.6
Refund settlement will only be affected once the bank has refunded the money, which is the next billing cycle from the date of application of refund.
17.7
GOTRADE.WORLD will refund the delivery charge in full if you return all products of your order at the same time. If you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep.
17.8
Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
17.9
We provide seven (7) days money back guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables ( cartridges, blank tapes, CD’s or DVD’s) and accessories ( cables, chargers, batteries…) are still sealed, refund can be granted upon approval of GOTRADE.WORLD within seven (7) days after delivery. (Exceptions apply). However, the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.