14.1

Delivery will be made to the address specified when you complete the order. At point of delivery, identity verification of the Consignee by sighting either a government issued photo ID – original card, passport, driving license, to support consignee verification, will be required by our courier partners.

14.2

Please note that we do international shipping, subject to current rules enforced in the respective country by local regulation, which will be the obligation of the consignee to get the necessary clearance either prior/before shipping of any product with our without assistance of the authorized local courier agent.

14.3

We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.

14.4

Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control, refer to 14.2., We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take up to 5 working days dependent on supplier schedules. (Contact Customer Support if further information is required)

14.5

Before ordering online you should check the following:

  • The item will fit through the doors;
  • The item will fit the exact space allocated in your house;
  • There is a clear path between the road and your front door;
  • If you live in an apartment, the lift is adequate to take delivery in size and weight;
  • If there are any access difficulties, please inform us in advance, on the day you should ensure that:
    • There is a clear path to your house;
    • Your floors are covered to prevent scuffing;
    • Any delicate objects are put in a safe place.